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The original item was published from 9/13/2021 4:03:00 PM to 9/20/2021 8:12:23 PM.

News Flash

Planning & Building

Posted on: September 10, 2021

[ARCHIVED] Reopening Planning & Building Department Counter Services


Reopening Planning and Building Department Counter Service

The Planning and Building Department has transitioned to processing applications online to provide faster and more convenient access to the planning and permitting process.  However, we also under stand that sometimes a trip to City Hall to answer questions is easier than a phone call or e-mail so we have re-opened counter hours for Planning and Building inquiries.

Planning and Building Public Counter Hours
Tuesdays and Thursdays
9 am to 11 am

All visitors are required to wear a face mask, if not fully vaccinated.
To get in the queue please download the “QLess” online queueing system below.

The Planning & Building Department has implemented a new system called “Qless”,which is an automated queuing system to reduce wait times for Planning and Building Department customers.  This new system allows customers to get in line for one of our counters without having to come  and then provides up dates via text messaging and on-screen monitoring in the City Hall lobby.  Please use one of the options below to schedule an appointment:

QLess App: On this page, you can download the “QLess” application.
Online: On this page, you can get in line
Text: (415) 384-9827; once prompted please enter: “mill valley building planning” for location.

If you are unable to use one of the above options, you may schedule your appointment in person at City Hall when the counter is open at the reception desk.

More About Counter / Department Services

Building Division counter service will accommodate meetings with design professionals regarding code interpretations, resolving plan check comments, plan submittals / pick-ups. Note: The online application system will continue to be used for plan submittals, reviews, issuance of permits and for scheduling inspections.  

·        Building Permits:  This page provides application material and submittal requirements. 

·        Building Inspections:  On this page, you can view inspection schedules, schedule your inspection, and review tutorials on how to schedule an inspection. 

·        Re-Sale Inspections (RBR):  Apply online.

For more information, go to Building Division web page.

Planning Division counter service will accommodate meetings with design professionals and the public.  Planning applications may be submitted during public counter times, via drop box at back entrance to City Hall, US mail or email at ( To access Planning application materials, submittal requirements and supporting documentation, refer to Planning Division web page.

Code Enforcement: to report a potential code violation, refer to the Code Enforcement page.

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